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SHIPPING & RETURNS
SHIPPING POLICY
Aurelune Beauty works with a global network of specialist beauty suppliers, and each order is shipped directly from the supplier holding that item - this lets us offer a wider range at better prices than a single warehouse could. Orders are confirmed and passed to our supplier within 1-2 business days, with delivery typically taking 7-20 business days depending on the product and supplier location. Exact estimates are shown on each product page.
If your order contains products from different suppliers, items may arrive in separate parcels, on different days, at no extra cost to you. You'll receive a tracking link by email as soon as your order ships. We currently ship within the UK and to select European destinations - email supportaurelunebeauty@gmail.com before ordering if you're unsure whether we deliver to you.
RETURN & EXCHANGE POLICY
We want you to love what you order. You have 30 days from the date of delivery to request a return or exchange. Contact supportaurelunebeauty@gmail.com with your order number and reason for return before sending anything back - as items ship from different international suppliers, we'll confirm the correct return address for your specific product. Products must be unused, unopened and in their original packaging.
Once your return is received and inspected, refunds are issued to your original payment method within 5-10 business days. If an item arrives damaged, faulty, or incorrect, contact us with photos within 14 days of delivery and we'll arrange a free replacement or full refund - no return shipping needed in that case. Return shipping costs for change-of-mind returns are the customer's responsibility unless the item is faulty. This policy does not affect your statutory rights under UK consumer law.
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